Returns & Refunds
Because makeup is personal and hygiene sensitive, our returns policy is short and clear. Here is exactly how it works, and how we look after you if something is not right.
Arrived damaged or incorrect? We will make it right.
If your order reaches you damaged, or you received the wrong item, message us within 4 hours of delivery with a clear photo. We will arrange a replacement or the best possible solution for you, quickly.
Refunds
We are not able to offer refunds once an order has been placed. We know that is a firm policy, so if you are ever unsure about a product, please ask us before you buy and we will happily help you choose with confidence.
Exchanges
For hygiene and safety reasons, cosmetics cannot be resold once they have left our hands, so we are unable to accept exchanges on delivered orders. The one exception is a damaged or incorrect item, which we will always put right, as above.
Cancelling or changing an order
Changed your mind or picked the wrong shade? You can cancel or change your order within 4 hours of placing it. Just message us and we will take care of it. After that, your parcel may already be packed and on its way to you.
Not sure before you order?
If you are unsure about a shade or a formula, we would genuinely love to help you choose before you buy. Reach out on WhatsApp or Instagram, tell us your skin tone and what you are after, and we will point you in the right direction. You can also browse our FAQs for quick answers.